Refund policy

Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition as received — unused, unworn, with all original tags, and in its original packaging. Proof of purchase is required.

Please note that items purchased on sale or during promotional periods are non-refundable.

How to Start a Return

To initiate a return, please contact us at hello@nocentra.store.

If your return is approved, you will receive instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at hello@nocentra.store.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Items purchased on sale or during promotions

  • Gift cards

  • Personalized or custom products (if applicable)

If you are unsure whether your item qualifies for a return, please contact us before returning it.

Exchanges

The fastest way to receive a replacement is to return the original item. Once the return is approved, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

Returned items must be unused, unworn, with original tags, and in original packaging. Proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you of the refund approval status.

Approved refunds are issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at hello@nocentra.store.